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How Long Do You Offer A Name For Sale?

Once a name is entered in our database, it stays on sale indefinitely.

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Do You Offer Compound Names For Sale? EXAMPLE: SMITH-JONES

Unfortunately, it is logistically impossible to offer compound names for sale as the possibilities are numerically endless.

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What Are The Measurements For Your Various Apparel Products?

Most of our products have size charts for them on our website. All measurements shown were provided by the individual manufacturer. All size charts are accessible from the navigation bar at the top of each page.

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How Do You Print The Campaign Name On Your Apparel?

We use an amazing new printing technology called Direct-To-Garment (DTG) that incorporates an inkjet application system specially designed to be used with apparel. The inkjet system applies special inks that lay down a very crisp image on the garment. The garment is then placed in the same type of oven used to dry silk-screened apparel

We conducted a lot of research and actual garment print testing before deciding to using the DTG technology. We also washed our test garments numerous times to ensure that the images wouldn't fade. Following our product care instructions will help preserve the appearance of your garments.

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How Do You Calculate Your Discounts?

Our discounts are calculated as follows:

1. If you qualify for a volume discount, as listed on our discounts page, we apply that discount first. Then, if you qualify for an Employee Discount, as explained on our Employee Discount page, we then apply the discount to the net order amount after the volume discount has been applied.

Example: You order 29 printed items totaling $669.73. First we apply a 5% volume discount ($33.49) resulting in a net total of $636.24. We then apply the 10% Employee Discount ($63.62) resulting in a final product total of $572.62. The appropriate sales tax and shipping charges are then applied to your order.

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How Do You Calculate Your Shipping/Handling Charges?

These days we get a lot of questions about our shipping/handling charges and the impact that rising fuel costs are having on them. The costs of all shipping related products are rising along with the price of oil. Box, labels, and packing tape (and their associated shipping costs) are all increasing and while we have been able to absorb those increases so far, at some point we may have to pass those increases on.

Our shipping charges are calculated using the same process UPS (our shipping carrier) does. Shipping is based on the weight of your order and the distance it is being shipped, plus any surcharges that UPS may apply: Residential Surcharge, Rural Delivery Surcharge, and the variable UPS Fuel Surcharge. We also add a small handling charge to each order.

You may find that shipping just one item is almost as expensive as the item itself. This is due to the fact that UPS has a one-pound shipping minimum and prices its shipments in one-pound increments. So an item that weighs a little over a pound will be shipped at two pounds and, with any additional surcharges, the price may seem a little steep.

Many online retailers offer discounted shipping, but make up the difference by pricing their products higher. As the saying goes, "there is no such thing as a free lunch." We, however, would rather keep it plain and simple.

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Can I Change My Order After It Has Been Processed On Your Web Site?

Unfortunately, we are unable to change an order after it has been processed in our system as far as adding or deleting items ordered. We will do our best to change the size or color of an item if you contact us within 24 hours of placing your order, but the ability to do so will depend on where in the production process your order is at the time of your change request.

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How Long Does It Take For Me To Receive My Order?

Upon completion of your order, it is immediately transmitted to our printing facility in Lithonia, GA (outside Atlanta). The orders are printed, inspected, packaged, and then shipped out via UPS Ground. It can take up to 3 weeks for you to receive your order depending on where you live in the United States. When your order's shipping information has been transmitted to UPS, you will receive an email from us informing you that your order has been prepared for shipment and including a link to track the package via UPS' website.

To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our shipping information page.

How Will I Know When My Order Has Been Shipped?

Stuff To Wear

When your order's shipping information has been transmitted to UPS, you will receive an email from us informing you that your order has been prepared for shipment and including a link to track the package via UPS' website.

To see how long it will take for UPS to deliver your package, please refer to the UPS provided map on our shipping information page

Can You Ship My Order To An APO Address?

Unfortunately we are unable to ship to an APO address. Due to the fact that some APO addresses require customs forms and we have no way of knowing which ones do until we mail the package, it is logistically very difficult. We suggest you have our items shipped to you first and you can then repackage your gift with a personal card and any additional items you may be sending.

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Do You Provide Refunds?

Due to the fact that our products are customized and very unique, all sales are final.  We do NOT provide refunds, credits or exchanges for any non-defective items.  We will be happy to replace any defective or incorrectly shipped items at our expense.

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How Do I Return A Defective Or Incorrectly Shipped Item?

1.  Please contact us within 14 days of receipt of the item.  Click here to go to our product return form.

2.  Complete the form and we will get back to you with instructions on how to return your defective or incorrectly shipped merchandise.

3.  Once we receive your merchandise, we will reship you new merchandise.

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